Douglas Huang
Nationality: United States
After I got my apartment rented through PLUS, Lisa contacted me to learn about other service I might need to have a better landing experience. One area I really needed help was the process of getting my driver's license transferred. Lisa is very professional in aiding me with this process. She is very knowledgeable in all the process needed. She came to my work and pick up all the document needed for translation, and accompany me to get the health check and test date set up. She also sent me a file with all the possible testing questions in both English and Chinese. With her help, I successfully get my Chinese license without any issue. I sincerely appreciate her service and would recommend her to anyone.
Douglas Huang
Nationality: United States
Leven is very professional and courteous. After seeing some local agent, I reached out to PLUS by my coworker's recommendation. From the first touch point, Leven worked very hard to get a good sense of what I am looking for. Knowing my busy schedule, she arranged for many showing all in one Saturday morning. All of the apartments she pre-screened for me really meet and exceed my expectation. She was also very good at working the landlord to ensure the apartment is rented in a good condition and good terms. I am extremely happy with this experience and would recommendation Leven and PLUS to anyone!
J brown
Nationality: United States
Lisa was awesome in finalizing the apartment we wanted. There were some issues from another agency and she took control and resolved them all. It made us very pleased with the result. I will contact her again if I need to find another apartment. Thanks, Lisa!
Alex&Lan
Nationality: United States
Iris was a great help to find a suitable apartment for us. She was very patient with us and tried to fulfil every special requirement we had for our potential apartment. She always responded very fast my emails/messages and was always willing to help in any kind of matter! I highly recommend Iris as a very professional agent with good English skills! Thanks Iris for your support and help!
Loren M******
Nationality: United States
Leaven was super helpful to me, and she helped resolve a really problematic issue for me. She worked very hard on my behalf and was amazingly patient with me and my poor Chinese ability. Her English made everything easy for me to understand and I am completely, 100% satisfied. I'll recommend her to anyone looking for a new place. Thanks!
Yllen
Nationality: United States
Kevin by far exceeded our expectations. He found exactly what we were looking for and has continued to provide us with support. I will recommend him to anyway looking for a place in this area.
William W**
Nationality: United States
Nice and friendly attitude. The process of finding a place and getting settled in was quite pleasant. Would definitely recommend to other foreigners who aren't familiar with Hangzhou.
Lonnie
Nationality: United States
Iris has been very helpful in our relocation. She assisted us in many of the details involved in the moving, more than just simply finding an apartment. She made the process much easier and is always ready to help.
Sara
Nationality: United States
My AC stopped working and Iris got it fixed very fast, she solves the problems quickly
John J****
Nationality: United States
Iris has been very helpful. She is Professional and Knowledgeable. Always prompt and accurate on her responses / actions. It's a pleasure to have her respond to follow up questions and help me with ISE living in China. Appreciate all that she and the PLUS team have done during my first month of apartment living. Keep up the Outstanding Service.
John J*****
Nationality: United States
Robert has been extremely helpful and made apartment hunting in Hangzhou a pleasure. Appreciated his experience and knowledge of each compound. He is prompt, accurate and professional. Really enjoyed working with him and look forward to sending coworkers directly to Plus. Thanks again.
Sara P****
Nationality: United States
We are very happy. All the options you offer to us, were good apartments. You found exactly what we wanted, and in a very short period of time, and you make it very easy. Thanks!!
Mei Lin
Nationality: United States
Kevin was extremely helpful and accommodating in helping me find an apartment. His professionalism, flexibility and willingness to go the extra mile in assisting me made the experience in finding the perfect apartment painless.
Mike K*****
Nationality: United States
Iris is a wonderful professional. As our afterservice manager, she stays on top of issues that we have, follows up with past issues, and sends us reminders when appropriate. It is service like this that sets Plus apart from other real estate services- truly first class!
Mike K*****
Nationality: United States
Issac did a fantastic job helping us find an apartment. From sifting through hundreds of property listings to negotiating a solid contract, Issac was incredibly reliable and worked tirelessly. Although we were very picky, he patiently met with us and showed us numerous apartments that met our requirements. Once we decided on a place, Issac helped us negotiate a contract and work through the details, making it possible to move in on the same day. Issac helped us set up a lot of afterservice features that have been really convenient.
Kim S**
Nationality: United States
Need a good agent? Look Issac up! Our move to romantic Hangzhou is one of the easiest and the best experience since our global house huntings started in 2003.Thanks be to him! He's found us a wonderful home by the beautiful Qian Tang river within 3 weeks and helped to make certain that our move-in was with minimal hassles. He's definitely one of the best amongst all our international encounters.Go, Issac, go!
Fritz E****
Nationality: United States
I highly recommend Robert. he has been very helpful to us over 5 years, with a very difficult landlord.!
Roberto & BlancaN***
Nationality: United States
Issac¡¯s service has been awesome I¡¯ve been here 2 months and so far so great. This is something different for me a new environment for me ,because aim relocating from Florida States so this is a new world for me especially not knowing the language so I know that if I need help I can count on Issac for anything . I had some minor problems with my Apartment and when we call Issac about the problems He is on the phone with maintenance people and has them come and fix the problem fast .He also is on top of thing he will ask us if everything is working conditions and if not he will get someone to fix the problem he never forgets us or our problems ,I know he has a lot¡¯s of clients and he is always busy but he always has time for his clients . Im glad that we got to meet Issac He also always has a smile and always happy and in a good mood . P.S Thank you Issac :)
Kyle
Nationality: United States
Issac's service has been exceptional. He has been courteous and professional during every step of the rental process, going far out of his way to help me find an apartment in a new city. What has impressed me most is his after-sale support. Whatever the need and whenever the request, Issac has always been there to help. He has my highest recommendation.
Margaret
Nationality: United States
Isaac is a very helpful and kind professional. He speaks fantastic English and is always available for clients.
William S*** O*****
Nationality: United States
Jimmy's level of professionalism has somewhat managed to restore my confidence in the quality of service and customer relations of Chinese companies. He is timely with his response to complaints and usually ensures both parties (landlord and tenant) are always satisfied at all times. I would always proudly recommend his company to anyone I know who is looking for an apartment here in Hangzhou!